Privacy Policy

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At Fragrancecandles, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter or marketing communications
• Request a consultation or quote for our services
• Participate in surveys or promotional activities
• Communicate with us via email, phone, or other channels

The personal information we collect may include:

• Full name
• Email address
• Phone number
• Postal address
• Project details and preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Date and time of visits
• Clickstream data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. Please refer to our Cookies Policy for more detailed information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing and responding to your inquiries and requests
• Sending you information about our services, projects, and updates
• Improving our website functionality and user experience
• Analyzing usage patterns and trends
• Detecting and preventing fraud or security issues
• Complying with legal obligations and enforcing our terms
• Conducting market research and business analysis
• Personalizing your experience on our website
• Managing our client relationships and project workflows

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing activities
• Contract: When processing is necessary to fulfill our contractual obligations to you
• Legitimate Interests: When we have legitimate business interests that do not override your rights
• Legal Obligation: When we must process your data to comply with legal requirements

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Third-party service providers may include:

• Website hosting and maintenance providers
• Email marketing platforms
• Analytics services
• Payment processors
• Customer relationship management systems
• Professional advisors and consultants

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to:

• Comply with legal processes or obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our clients or others
• Prevent or investigate possible wrongdoing
• Enforce our terms and conditions

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection
• Secure backup and recovery systems
• Firewall and intrusion detection systems

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Our legitimate business needs

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

8. Marketing Communications

If you have opted in to receive marketing communications from us, you may opt out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly with your request
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to our services.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our website and services after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Fragrancecandles
Studio 13, The Courtyard
100 Villiers Rd
London NW2 5PJ
United Kingdom
Phone: 020 8964 1966
Email: message@fragrancecandles.world

We are committed to resolving any privacy concerns you may have and will respond to your inquiry as promptly as possible.